bajive Privacy Policy

bajive ("we", "us", or "the platform") operates a safe and reliable online gaming environment for users in Bangladesh. When you register, log in, or use any of our services on bajive, you are considered to have accepted the terms set out in this privacy policy. Your privacy matters greatly to us, and we aim to be fully transparent about how we collect and use your personal information.

1 What Information We Collect

We collect certain personal information to help you create and manage your account on the bajive platform. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — we only serve users aged 21 and above)
• Email address and mobile number
• Password (stored in encrypted form, never readable as plain text)
• Payment details such as your bKash, Nagad, Rocket, or Upay number, or bank account details
• National ID or passport number (for identity verification when required)
• Information you share while receiving support via live chat or email

1.2 Information Collected Automatically

• IP address and device type (mobile, tablet, or desktop)
• Browser type and version
• Your navigation patterns on the platform and duration of use
• Game history, bet amounts, and transaction records
• Data collected through cookies and similar tracking technologies

2 Purpose of Using Your Information

We use your information for the following purposes:

• Account Management: To create, verify, and maintain your bajive account.
• Transaction Processing: To securely complete all financial transactions including deposits and withdrawals.
• Customer Support: To resolve your issues via live chat or email.
• Security: To prevent fraud, money laundering, or unauthorized access.
• Age Verification: To prevent anyone under 21 from using the platform.
• Service Improvement: To personalize your experience and improve the quality of the platform.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.

3 Data Storage and Security

bajive applies industry-standard technical and organizational measures to keep your personal information secure. Our platform uses SSL encryption, which keeps all data transmission between you and our servers safe.

3.1 Security Measures

• All sensitive information is stored in encrypted form
• Passwords are never stored as plain text — they are kept in hashed form only
• Servers undergo regular security reviews and updates
• Only authorized personnel can access your information
• Payment information is stored following the highest-level PCI-DSS guidelines

3.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for the applicable period to meet legal obligations. Financial transaction records are generally retained for extended periods in line with legal requirements.

4 Sharing Information with Third Parties

bajive never sells your personal information to third parties for commercial purposes. However, necessary information may be shared with selected partners in the limited circumstances below:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification Services: To confirm your identity and prevent fraud.
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, and other providers may receive gameplay data — but only for the purpose of delivering their services.
• Law Enforcement Agencies: In response to legal directives, court orders, or lawful investigations.
• Fraud Prevention Organizations: To prevent money laundering or fraudulent activity.

All these third-party partners are bound by strict confidentiality agreements and may only use your information for the specified purpose.

9 International Data Transfers

bajive primarily serves users in Bangladesh. However, our servers and some technology partners may be located outside Bangladesh. When your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the destination country.

For international data transfers, we always ensure contractual safeguards are in place, and every transfer is governed by this privacy policy.

10 Policy Changes and Updates

bajive may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend that you review this page regularly.

If you would like a copy of a previous version of the privacy policy, please contact our support team.

11 Related Policies and Terms

This privacy policy should be read together with our other policies and terms:

• Terms and Conditions — All rules governing use of the platform
• Responsible Gaming — A guide to safe and responsible gaming
• About Us — An introduction to the bajive platform
• FAQ — Answers to common questions